How Afni unified its reporting processes across three continents

Founded in 1936, Afni is a U.S.-based business process outsourcing (BPO) company providing customer experience and contact centre solutions across the United States, Mexico, and the Philippines.

With 6 physical locations and a large work-at-home presence, Afni partners with major organisations in sectors such as insurance, telecommunications, and healthcare.

As the company expanded internationally, Afni identified the need to enhance its reporting capabilities and streamline information sharing across multiple regions. Managing ethics and compliance cases in different jurisdictions, each with specific legal and privacy requirements, required a secure, unified whistleblowing platform.

Another major consideration was finding a solution that could scale globally without feature limitations or tiered pricing, ensuring the same level of functionality for all users across geographies.

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The Choice of Whispli

Afni implemented Whispli in May 2024 as its company-wide ethics hotline across the U.S., Mexico, and the Philippines.

The decision was guided by Whispli’s compliance with Sarbanes–Oxley (SOX) requirements and EU whistleblowing standards, providing a strong legal and privacy foundation for international expansion.

Whispli offered Afni a single, secure platform to centralise all ethics reports and case documentation, while maintaining compliance with both U.S. and international regulations.

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Implementation and Integration

Whispli was integrated directly into Afni’s existing reporting and compliance processes. The HR and Compliance teams were trained to manage sensitive information and whistleblowing reports while ensuring confidentiality and impartiality.

To address specific business and legal needs, Afni configured two additional case types beyond standard reporting:

• HR Concerns: created for complex employee interactions or situations involving potential litigation or regulatory agency contact (e.g. EEOC).
• Litigation / Federal Agency Cases: used when receiving formal notice from attorneys or government agencies.

This configuration turned Whispli into a secure central repository for reports, interviews, and supporting documentation. With restricted access and structured data retention, the platform serves as a “lockbox” for sensitive information, ensuring no data is lost or omitted during audits or preservation requests.

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Use in Practice

Whispli quickly became an essential part of Afni’s case management workflow. The ability to group related cases, assign guest users, and invite external counsel into the platform provided new levels of collaboration and security.

Within daily operations, teams use Whispli’s Notes section to document case updates and next steps, while the Chat function facilitates secure, anonymous communication with employees. Anonymous users can safely provide additional information and receive updates on their cases, helping to build trust and transparency across the organisation.

Reports submitted through Whispli range from serious concerns such as harassment or fraud attempts to everyday workplace issues like facility maintenance or comfort. This diversity demonstrates that employees view Whispli as a trusted, safe space to raise any issue.

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Impact and Benefits

Since its implementation, Whispli has enabled Afni to identify problem areas earlier, thanks to centralised case tracking and tagging. The built-in workflows have also helped standardise investigation procedures across geographies, ensuring consistency and efficiency in every case.

Whispli’s flexibility to create custom case types and workflows has proven invaluable as Afni’s teams continue to adapt the platform to their evolving needs.

Afni also highlights Whispli’s exceptional support, as well as transparent product updates with no hidden fees for new features or enhancements.

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Compliance and Legal Integrity

Afni’s internal legal counsel reviewed all policies and procedures during implementation, leading to updates in internal communication materials and strengthened alignment with ethics reporting standards.

Both internal and external counsel recognised the value of Whispli in providing assurance on data safeguarding and confidentiality.

The legal team now conducts bi-annual reviews of standard operating procedures and has successfully used Whispli to collaborate with external counsel on investigations, securely sharing documents and case data within the platform.

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Future Outlook

As Afni’s international footprint grows, the company plans to expand its use of Whispli by adding user licences and exploring new applications for compliance and case documentation.

In 2025, Afni launched a global awareness campaign to promote Whispli internally, sharing information in quarterly updates and corporate newsletters to strengthen employee engagement and ethical culture.